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Frequently Asked Questions
General
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Most of our products are top allergen free, with some SKUS containing SOY - the flavors with "chips" in them. That being said, all mixes are 100% gluten free, dairy free, and nut free.
Please visit our Allergen Program page to learn more.
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All of our products are Kosher. To see which products are certified OU, please check specific product listings!
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All of our mixes are naturally vegan, however to keep the final baked product vegan, you must bake with a dairy free milk, oil not butter, and maple syrup not honey.
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Our original, chocolate chip, fudge brownie banana bread mix flavors, and all instant packets are certified Non-GMO Project Verified. For our limited edition SKUs, many of our ingredients are Non-GMO, however as a whole, the limited edition flavors are not all Non-GMO at the moment.
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All of our nutrition labels are on the individual product pages in the shop section.
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The nutrition facts are just for the mix itself. Since people add different amounts and kinds of ingredients, we can't quote any specific numbers.
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Check out our store locator here to locate us a store near you!
Orders, Shipping & Return
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If you’d like to make a change to your order, including your shipping address, send us an email at bananaphone@eatgonanas.com as soon as you can! We’ll do our best to catch your order before it ships out (we typically fulfill all orders within 24-48 hours)
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At this time we do not ship to military bases (AFOS / APOS) or P.O. boxes!
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At this time we do not. We ship to US ONLY - excluding military bases! We do ship to PO boxes.
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Please email bananaphone@eatgonanas.com and we can help you ASAP!
Damaged or incomplete package
If you received your package damaged or incomplete, we will send you a replacement free of charge as soon as possible.
Never received package
If your package was never received, we work with our mail carrier to resolve the issue, and send a replacement if it’s not fixed within 14 days of your order placement.
Subscription
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You can easily manage your subscription by logging into your GoNanas account by clicking here. If you do not have an account, you will need to create one. Once you are logged in, you will see a link at the top of the page where you can access your subscription. You can swap, skip, or cancel your subscription in the portal.
Still have questions?
If you do not find your answer here, feel free to email us at bananaphone@eatgonanas.com
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